I am doing a project for a large company, a bank. One of the issues that I have to dealt with is IT organization, especially in operation. There are numerous issues that we have to solve. Unfortunately, I am having difficulties finding references relating to IT operation. Even the web that I thought is a botomless fountain of knowledge produces nothing. I hit the bottom.
One of the things I am looking for is organizational structure within this bank. Is there a best practice in running a large IT support? What do people do to separate the duties? (ie. planning, development, QA, operation, help desk, network, sysadmin, security) How do you structure it? Do you outsource? Which part? Why? Horror stories?
Regarding workplace, what is the best IT office for these people? (I am looking at various interior design web sites, but none talks about IT support.) Most references I found are related to software house. There are references to good office design for programmers. (You might want to read Joel Spolsky's Joel on Software article[s] on office for programmers. He designed his company's office to lure great programmes.) Well, IT operation in Banking is not software house. Do you have to go such extra miles?
Any pointers would be appreciated. Post your comments here ...